Privacy Policy

At Mehun Exim, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

Information We Collect

• Personal details such as name, address, email, and contact number

• Payment and billing information

• Purchase history and preferences

• Website or platform usage data (if applicable)

How We Use Your Information

• To process and deliver your orders

• To communicate regarding your purchase

• For customer support and service improvements

• For legal, accounting, or security purposes

Data Protection

We use secure systems and encrypt sensitive information to protect your data from unauthorized access or misuse. Your information is never sold or shared with third parties for marketing.

Terms and Conditions

These Terms and Conditions govern your use of Mehun Exim’s services and products. By doing business with us, you agree to the following terms:

Products

We offer limited-edition handcrafted ceramic and organic products. Quantities are limited, and availability is not guaranteed.

Orders

Once an order is placed and confirmed, it will be processed within 1–3 business days. Mehun Exim reserves the right to cancel orders if pricing, stock, or information is incorrect.

Pricing

Prices are listed in INR or USD depending on your location. Prices are subject to change without notice but confirmed orders will not be affected.

Intellectual Property

All designs, images, and content are the intellectual property of Mehun Exim and may not be used without written permission.

Cancellation and Refund Policy

Refunds

• Refunds are issued only if the product is damaged or defective upon delivery.

• To request a refund, email clear images and details of the issue within 48 hours of delivery.

• Approved refunds will be processed within 7–10 business days.

Non-Refundable Items

• Customized or special-order items

• Products damaged due to misuse

Shipping and Delivery Policy

Shipping Locations

We ship across India and to select international countries. Contact us to confirm shipping availability for your location.

Shipping Time

• Domestic: 3–7 business days

• International: 10–20 business days (may vary based on customs and location)

Shipping Charges

Shipping charges will be calculated based on destination and weight at checkout.

Order Tracking

Once shipped, you will receive a tracking number to monitor your package.

Damaged Items

If your package arrives damaged, notify us within 48 hours with photographic proof. We will initiate a replacement or refund based on the situation.